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If you do not find the answer to your question below, you can also post your question on Wireless Advisor , or send an e-mail to


How often are the coverage maps updated?
Immediately. Just refresh your web-browser, and make sure that you have filtered on the correct Network/Technology.

Phone App FAQ

Why is my phone not sending any data points?
It could be several reasons. Please note that LTE is not supported yet, so if your phone is on LTE it will not send data. Also note that CDMA phones that are roaming can not send data. Also make sure that your data connection is working, and that you have a GPS lock with an accuracy under 300ft/100m. BlackBerry OS 4 to 7 does not use BIS/BES so an APN must be set (for GSM/UMTS). In the Android app, you can verify if data has been sent by looking in the "My Points" menu.

...more FAQ coming soon.